Control Center Portal Instruction Guides
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      How to Request Additional Licenses for New Assets in Control Center

      This article walks you through how to request additional asset licenses in Control Center (CC) if you've reached your current Max Asset Count.

      Step 1: Navigate to the Asset Creation Page

      1. Log in to Control Center with your Admin account.
      2. Expand the left-hand menu.
      3. Go to Assets.



      4. Select Asset Type: Choose Person.



      5. Under Client, select the appropriate client name.
        • If you're assigned to only one client, it will appear by default.
        • If you manage multiple clients, you’ll see a dropdown to choose from — this depends on your role and permissions.

      Step 2: Enter Asset Information

      Fill out the required asset details:
      •    Full Name
      •    Phone Number
      •    Email
      •    Or use Callsign by selecting it from the dropdown.


      Step 3: What Happens If You’re at Max Asset Capacity?

      • If your organization has reached its Max Asset Count (e.g., current limit is 1 and you're adding more), the usual "Add Asset" button will be replaced with a "Request Additional Licenses" button.



      Step 4: Request Additional Licenses

      1. Click Request Additional Licenses.
      2. Enter the number of licenses you'd like to add.
      3. Choose the Geographic Region:
        • In most cases, this will be NA (Not Applicable).
        • If you use geographic regions for reporting or grouping, select the appropriate region to assign the new licenses automatically.
      4. Check the box to Accept the terms.
      5. Click Order Now.



      6. Close the window — the "Add" button will now reappear with the newly added licenses available.




      Step 5: What Happens Behind the Scenes?

      Once the request is submitted, two emails are automatically generated:

      1. To the Admin who submitted the request – this is your confirmation that it went through successfully.
      2. To Aware360 and Client-Specific Recipients – an order confirmation is also sent to the user who initially submitted the request.

      Note: If you'd like to configure specific recipients to receive these emails automatically, please contact us at support@aware360.com 


      You're Ready to Add New Assets!

      After the request, you’ll see the Add Asset button again with your increased Max Asset Count — you're now ready to add new assets as needed.


      Final Notes

      This process helps ensure:

      • Seamless scaling of your asset count

      • Accurate billing and license tracking

      • Full visibility across your team and Aware360

      Following this guide should answer most common questions. However, if you’d like a more in-depth walkthrough, please see the video linked below:

      ▶️ Watch the full step-by-step video guide here.


      Frequently Asked Questions (FAQ):

      Q: What is a Maximum Asset Count?
      A: Your Maximum Asset Count is the total number of SafetyAware subscriptions you are authorized to use—and the number we invoice based on your billing schedule. As of June 1, this number will reflect the total number of Enabled Assets you had as of May 31st.

      Q: What happens if I try to add or enable an Asset and I’ve reached my Maximum Asset Count?
      A: You’ll be prompted with a guided workflow in the Control Centre to request additional subscriptions. Once submitted, your request will be reviewed and your billing updated accordingly.

      Q: Will I receive confirmation after submitting a request to add more assets?
      A: Yes. Once your request is submitted through the platform, you’ll receive an Order Confirmation email, and a Sales Order will be sent to our team for billing updates.

      Q: If I Disable an Asset, will I still be invoiced?
      A: Yes. You will be invoiced according to your number of Maximum Assets, not based on whether an asset is Enabled or Disabled.

      Q: What if I want to enable a previously Disabled Asset?
      A: If enabling that asset would exceed your Maximum Asset Count, you’ll be prompted to submit a request just like you would for adding a new one.

      Q: How do I reduce my Maximum Asset amount?
      A: This depends on the status of your current agreement with Aware360. Please reach out to your Customer Success Manager directly or email support@aware360.com to speak with a member of our Customer Success Team.

      Q: Can I still email Aware360 to add or delete assets like I do today?
      A: Starting June 1, it is more efficient to add assets through the in-platform workflow. However, deletion requests must still be submitted by email to support@aware360.com.

      Q: Why can’t I add or remove devices anymore as an Administrator?
      A: We’ve temporarily removed this capability as we prepare for a new self-service workflow. In the meantime, please email support@aware360.com with your request, and our team will assist you.