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Getting to Know Control Centre - Basic Features and Terminology

This document is a knowledge-based article outlining the basic terminology and features of Control Centre, the SafetyAware web portal for managers and supervisors.

What are Assets?

Assets are any person that is using the app on their device for a monitoring session. The assets are grouped under the client organization to which they belong. Assets can be enabled or disabled, monitored or not monitored. When an asset is not monitored, they will, by default, not be visible in the Asset List on the home page of Control Center. You can view both monitored and not monitored assets by clicking the wrench icon in the bottom left corner when you're on the home page. You are also able to disable an asset, preventing further use of the SafetyAware app but retaining their information for future app usage.

Check out the links below for more information on asset management.

What are Users?

Users run in parallel with Assets, covering a wider range of users for the SafetyAware solution.  As this is role based, users may simply have permission to be an app-user (assets are this by default) with access to their own data, a client admin (with access to all client data), or a monitor partner with access to events and escalation procedures.

Please see the following links for more details on managing users.

Each user in the Control Center has a set of permissions. You can change a user's permissions by assigning them roles or removing roles. Users may assign permissions that they already possess, but they first must have access to our Control Center platform. Users are unable to make edits to their own roles, and app-users (Assets) do not have access to Control Center by default. Check out more information regarding user permissions here.

What do I need to know about Escalation Plans?

An escalation plan is the step by step procedure the Monitoring Centre follows for an asset. Here are some details regarding the different elements in an escalation plan.

Check out more information on changing the escalation plan for an asset here.

Check in Timer: This is the interval length for the Safety Timer. App-users need to check in periodically throughout their shift to ensure that they are safe and not in danger. By default, this timer is set to a 2-hour interval but may be increased up to a maximum 24-hour period.

Shift Timers: This is the default time that will be set for the shift of an asset. This timer runs in the background, ensuring that workers are properly ending their monitoring session when their shift concludes. By default, this is set to 8-hours, but an app-user may edit this up to a maximum 24-hour period.

Check-In Distance & Motion Timer: The check-in distance is the range interval that will trigger a positional check in. If a user travels a further distance this interval within a 5-minute period, an automatic positional check in will be registered. As driving is a dangerous activity, there is a shorter motion timer that will activate once an app user has begun driving.

Escalation Contacts & their Permissions: An escalation contact is the individual that will by the monitoring center once an escalation has been triggered. Several escalation contacts may be required, depending on each user’s plan.

*Note:Once an escalation plan for users has been edited, the users previously assigned to that plan will not automatically be changed to the updated plan. You may assign the new plan by bulk by selecting multiple users, or individually per user.  

Check out details regarding adjusting timers and escalation contacts here.

What are Reminders?

Reminders allow client administrators to set different types of automatically generated notifications to all assets. When notifications are received, assets will have the ability to reply and update their status depending on the reminder type.

Types of Reminders:

  • Text Message:An automatically generated text message sent at the interval selected with options to update status by replying.
  • App message:A general app message notification. The smartphone app must be running in order to receive this notice. No ability to update status from this notification.
  • Phone call:An automatically generated phone call sent at the interval selected with options to update status by pressing a number on your phone.

Supported Alert Types:

  • Safety Overdue
  • Shift Overdue
  • Hazard Overdue

*Note on existing smartphone app reminders: By default, all clients are already setup to receive smartphone app notifications (Usually 5 and 2 minutes before the alert is generated). With the new release, your existing smartphone app notifications will not be impacted. When a smartphone app notification reminder is enabled, it will REPLACE your previous settings used.

Check out the following links for further details regarding the reminders feature.

Have any questions that are not covered in this document? Feel free to explore the other articles in our Knowledge base that cover a wide range of helpful topics. If your inquiry or situation is not addressed in our articles, please send a ticket to our support team and we would be happy to assist. Stay safe!