If your SafetyAware app is not working as expected, there are some general solutions you can try
Mobile App Troubleshooting Guide
If your SafetyAware app isn't functioning as expected, try these general troubleshooting steps:
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Log out and log back in: If your administrator has made any updates, they will only apply after you log out. It's a good practice to log out at the end of each day when you sign off.
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Update the app: Make sure you're using the latest version of the app. Visit the App Store or Google Play Store to check for updates. Alternatively, you can uninstall and reinstall the app on your device to ensure it's up-to-date.
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Disable Wi-Fi: Some Wi-Fi networks may block the app, causing it to malfunction. Try turning off Wi-Fi and using mobile data to see if that resolves the issue.
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Update your device’s operating system: Ensure your device is running the latest operating system. We support the most current Apple and Android OS, plus two versions older. As of January 2021, this includes iOS 14, 13, and 12 for Apple devices, and Android 11, 10, and 9 for Android devices.
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Check location settings: Ensure that your location services for the SafetyAware app are set to "Always" to enable proper functionality.
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Check app permission settings:
- For iOS:
- Go to Settings > Privacy > Location Services.
- Scroll down to find the SafetyAware app and ensure its location setting is set to Always.
- Also, check Settings > SafetyAware and make sure all permissions like Location, Notifications, Cellular Data, and Background App Refresh are enabled.
- For Android:
- Go to Settings > Apps > SafetyAware.
- Tap on Permissions and ensure the app has access to Location, Phone, Storage, and any other relevant permissions.
- For location settings, make sure it’s set to Allow all the time.
- For iOS:
If these steps don't resolve the issue, please submit a support ticket with your support provider for further assistance.