Frequently Asked Questions – Telework for workers

How Do I Sign-on to start my Telework Session?

Navigate to telework.aware360.net and enter your credentials.

Ensure you have your supervisor contacts set, your teleworking days of the week, and shift start and end time.

Once all of these fields are populated you can hit the sign-on button to start your session.

My Location is not being populated automatically? What should I do?

When you login to Telework for the first time, your browser will ask for permission to use your location. Your location is only used in the event of an emergency alert being generated.

If this option is not available, check your browser settings for the Telework site to enable location sharing.

How can I setup notifications on when to start and end my Teleworking session?

When you login to Telework for the first time, your browser will ask for permission to setup notifications. Notifications are used to remind you when to Sign-on and Sign-off.

If this option is no longer available, check your browser settings for the Telework site to enable notifications

How do I set my supervisor contacts?

Your organization administrator has setup a pre-defined list of supervisors you can select from after logging in to Telework.

Your supervisor contacts will receive email notifications if you do not sign-on to Telework during your scheduled day and time selections.

If your supervisor(s) are not listed in the drop down option, contact your administrator to add a new supervisor.

What happens when I generate an Emergency Alert?

The emergency alert option is an optional feature that your organization administrators can choose to enable.

When an emergency alert is generated, your location, contact information, and supervisor details are shared with the 24/7/365 real-time response center. They will immediately attempt to call you first to ensure you are ok or to determine what additional help is required.

If the monitoring center cannot get in touch with you, they will then escalate to your supervisor(s) to determine the next course of action recommended.

*Note: Some organizations may opt to not use the real-time response center add-on. In these cases, your supervisor(s) will be notified via email that you have generated an emergency alert and will take the appropriate action based on your organization's procedures.

What happens when my check-in timer expires?

The check-in timer is an optional feature that your organization administrators can choose to enable.

When your check-in timer expires, your supervisor contacts will be notified via email to follow-up with you to ensure you are ok.