Client administrators can easily change the Escalation Plan that is associcated to one of their users.
To change the Escalation Plan that is associated to an asset:
- Navigate to the Escalation Plan menu on the left hand ribbon
- Select the Asset that you wish to change the plan for
- Click "Apply Plan" on the bottom right of the screen
- Select the Escalation Plan you wish the Asset to have
- Select the escalation contacts and adjust any timers as necessary
- Click Save