Frequently asked questions: ActiveHalo on SafetyAware

Q: My device isn’t listed in SafetyAware what should I do? 
If your device is not listed in SafetyAware, login to control center with your administrator account, select devices, choose ActiveHalo from the drop-down of available devices to add, and use the device IMEI number as the device id & serial number fields. Once added you can assign to an asset of your choice.

Q: I would like to add new phone numbers that are able to call the Halo, how do I do that? 
You can add up to 8 pre-approved phone numbers that can call your halo device. These 8 phone numbers will be for your entire organization within SafetyAware. When going through the onboarding process, the SafetyAware customer success team will request the phone number(s) you would like to initially program prior to device shipment. If you need to add, remove, or edit them afterwards please submit a ticket here.

Q: Can I use the active halo and the SafetyAware app interchangeably? 
Yes, you can use the SafetyAware application in conjunction with the Halo device.

Q: How would I share the active halo between people in my organization? 
Devices need to be assigned to an asset before they can generate alarms.

Q: How can I test my active halo device? 
When you receive your ActiveHalo device, it will be pre-programmed with your dedicated monitoring center phone number and available as a device within control center for assignment to an asset. Assign the device to the person who will be conducting test in control center followed by generating an emergency alert. When you initiate contact with the monitoring center, inform them this is just a test and request a call back to confirm functionality. 


Q: Can I Sign-on and Sign-off using the ActiveHalo:
The ActiveHalo has an optional automatic Sign-On and Off capability. If enabled for your organization, your ActiveHalo users will automatically Sign-on with the first message sent from the device to SafetyAware.  

Sign-Off will automatically take place after regular working hours as long as there is no activity from the device. If the device remains active, you will remain “Signed-on” 

Q: Can I check-in using the active halo? 
Yes, simply hit a quick press of the dual purpose button and a check-in will be processed.

Q: I would like to swap my other devices for Active halo devices, what is the process? 
Please reach out to us here. 

Q: Are there additional capabilities using the active halo coming soon? 
Yes, we have future capabilities already planned for the ActiveHalo, subscribe to our newsletter and status page for automatic updates or reach out to the Aware360 customer success team here.

 
Q: Are reminders supported on the ActiveHalo device? 
No, reminders are not supported currently with the ActiveHalo, however you can set reminders to your mobile phone or via email.

Q: Can I send a message to the ActiveHalo device? 
No, the ActiveHalo only has the ability to receive and initiate two-way phone calls from approved numbers.

Q: Is the ActiveHalo device two-way communication? 
Yes, the ActiveHalo can receive and initiate voice calls for two-way communication.


Q: Can I use a safety-timer with the ActiveHalo?
No, the safety timer requires a supported device that has a screen so know when to check-in next. With the ActiveHalo, when the device is on, you are online and you can process a check-in anytime by pressing the dual-purpose button