Explore answers to common questions about using the ActiveHalo device with SafetyAware, including setup, emergency testing, communication features, and upcoming capabilities, all designed to support worker safety and organizational compliance.
Q: My device isn’t listed in SafetyAware what should I do?
If your device is not listed in SafetyAware, login to control center with your administrator account, select devices, choose ActiveHalo from the drop-down of available devices to add, and use the device IMEI number as the device id & serial number fields. Once added you can assign to an asset of your choice.
Q: I would like to add new phone numbers that are able to call the Halo, how do I do that?
You can add up to 10 pre-approved phone numbers that can call your halo device. These 10 phone numbers will be for your entire organization within SafetyAware. When going through the onboarding process, the SafetyAware customer success team will request the phone number(s) you would like to initially program prior to device shipment. If you need to add, remove, or edit them afterwards please submit a ticket here.
Q: Can I use the active halo and the SafetyAware app interchangeably?
Yes, you can use the SafetyAware application in conjunction with the Halo device.
Q: How would I share the active halo between people in my organization?
Devices need to be assigned to an asset before they can generate alarms.
Q: How can I test my active halo device?
When you receive your ActiveHalo device, it will be pre-programmed with your dedicated monitoring center phone number and available as a device within control center for assignment to an asset. Assign the device to the person who will be conducting test in control center followed by generating an emergency alert. When you initiate contact with the monitoring center, inform them this is just a test and request a call back to confirm functionality.
Q: Can I Sign-on and off using the active halo?
As part of the first release the Sign-on and off functionality is not supported. Stay tuned for our next release where we will share more details.
Q: Can I check-in using the active halo?
Yes, simply hit a quick press of the dual purpose button and a check-in will be processed.
Q: I would like to swap my other devices for Active halo devices, what is the process?
Please reach out to us here.
Q: Are there additional capabilities using the active halo coming soon?
Yes, we have future capabilities already planned for the ActiveHalo, subscribe to our newsletter and status page for automatic updates or reach out to the Aware360 customer success team here.
Q: Are reminders supported on the ActiveHalo device?
No, reminders are not supported currently with the ActiveHalo, however you can set reminders to your mobile phone or via email.
Q: Can I send a message to the ActiveHalo device?
No, the ActiveHalo only has the ability to receive and initiate two-way phone calls from approved numbers.
Q: Is the ActiveHalo device two-way communication?
Yes, the ActiveHalo can receive and initiate voice calls for two-way communication.