iDriveAware FAQ for Drivers and Admins

How is my score evaluated?

To determine driver scores it is important for you to understand each of the scoring behaviours. The score uses a grading system of zero to one hundred (0-100). Zero is the worst score and one hundred being the best. The harsher the behaviour the lower the score.

Behaviour Definitions:

PHONE: Measures how much the driver is moving the phone around while driving picking it up or fiddling around with it.

JERK: Measures harsh or frequent speed changes

SWERVE: Measures harsh or frequent direction or lane changes

TURN: Measures the driver’s tendency to turn rapidly around curves or turns

BRAKE: Measures the driver’s tendency to brake hard relative to other drivers. See the question below (What is a hard brake?)

ACCEL: Measures the driver’s tendency to accelerate hard relative to other drivers. *Speed – measures speeding related to the speed limits and surrounding drivers.

ECO: Measures how the driver’s behaviour affects fuel economy. Contributing factors include acceleration, acceleration, acceleration, speeding, among other behaviours.

FOCUS: Measures the driver’s reaction time to driving situations by analyzing how much attention the driver is paying while driving. Phone usage, jerking the wheel and swerve also affect this score.

HANDLING: Measures the driver’s voluntary choices by analyzing how smoothly and calmly the driver handles the vehicle. The brake, swerve, turn and jerk scores are factors when determining this score

TOTAL: The driver’s overall driving score calculated from his/her comprehensive driving behaviour

Contextual Data

Our patented technology applies other outside factors when scoring the driver so that all drivers are scored fairly. This would include things like road types, weather and elevation among other factors. Depending on the conditions certain behaviours could further hurt your scoring or not affect it at all.

Example: Contextual Data Use

  • In poor weather conditions, a driver’s score may be more severely impacted when driving over the posted speed limit compared to when driving over the posted speed in normal weather conditions. Under these circumstances, the additional risk for the driver is present and it would be safer for the driver to reduce their speed.

Can you track the locations in offline mode?

  • Our solution will store and forward all available data when out of cellular coverage. Each location that has been detected by our system will be uploaded to the iDriveAware portal when internet connectivity becomes available.


There are 2 limitations to offline location tracking. The first is the locations that were not uploaded during the last 3 days will be dropped. The second is that it can take up to 30 minutes for the locations to be uploaded when joining the network again.


If a driver toggles to "off duty", are their driving routes still captured?

  • No, and you can enable or disable this feature on your web app. A manager will be able to see when drivers have toggled to off-duty and know the duration of the off-duty period.
What is a hard brake?
  • A hard brake is a driving event where more force than normal is applied to the vehicle's brakes and the vehicle slows more quickly than normal. It is important to point out that brake events do not have a constant threshold; they change based on speed, vehicle type and region among other elements. They also change based on how much the user is turning at a given time. If they are turning too much while braking; what they consider a hard brake may be reported as a hard turn. If a hard turn is currently happening and then the user brakes hard, the whole event will be will reported as a hard turn.

How do location updates work?

  • We provide an updated location every few minutes when the user is moving. This information includes the time, latitude, longitude, speed, bearing, altitude and accuracy associated with the location. We also provide location updates even when a user is not driving - consuming very little battery. These locations are annotated with an activity type that can be used to filter out any locations received while the user is not driving. The data is uploaded every 3 minutes to reduce network usage.
Is there a way to cancel or abort a current trip?
  • No, you cannot cancel or abort the current trip.
Is there a limit to the number of trips?
  • There is no limit to the number of trips captured per user.
When is the trip score ready?
  • After the trip has been completed it can take up to 20 minutes for the score to be processed and available. The app uses WiFi connections when available to conserve data. In the absence of WiFi, the app will use the cellular network instead. It may also take some time for us to gather the contextual data from our crowdsource partners. This usually only takes minutes but in some cases, it can take longer.
What is the top priority for scoring?
  • The top priority for scoring is overall driving behaviour with the individual behaviours all affecting the score equally. We also look independently at the behaviour during low-speed and high-speed driving. We use the total statistical performance of the entire drive as the top priority because it provides a more consistent and detailed look at a driver's performance. To generate better behavioural scores, one must improve his or her driving performance.
How are speeding and speed limits evaluated?
  • We do not use a set value for speeding. We use posted speed limit data that is defined by governments that were available in our mapping solution. The effects of speeding are reflected in other aspects of the vehicle's motion. While speeding itself might not be identified through the posted limit, braking and turning behaviour, for instance, will be significantly influenced by a person that is driving too fast for the type of road.
What does it mean if a trip has a "low brake" score?
  • For a drive with a low brake score, the important thing to keep in mind is that events are independent of the score. The brake score measures what someone's tendencies are throughout the entire drive. A low brake score means that this person is braking throughout the drive harder than average. That doesn't mean that they brake hard enough to generate an event, but probably every time that they do brake it's harder than normal. This behavior places the driver at an increased risk for the incident.
Why does the same trip have different scores?
  • Trips can vary in speed and duration which tends to cause a bit more variation in trip scoring. This will improve over time the more a user drives. While a vehicle class isn't required, setting it correctly will lead to more accurate score results. We include the driver's history in the scoring process.

What does an overall driver's score mean compared to a trip score?

  • The overall driver score is our measure of the driver's behaviour over time. The per trip score is a single input that will be weighed as a part of your overall score. Some trips are more heavily weighted than others and the driver score is not an average of a user's trip scores. The driver score is fluid in time as other drivers do more activities whereas the trip score is locked once it happens. The trip score can depend on the length of the trip as shorter trips may have less accurate scoring than longer trips and can lead to more variation in trip scoring. This becomes more consistent over time as the user drives.
What do I do if I have more questions?
  • If you still have questions, contact your supervisor or fleet manager.